Privacy Policy

Last Updated: 10.04.2025

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with our online platforms, or make a purchase from us. By accessing our website and using our services, you consent to the practices outlined in this policy.

1. Information We Collect

a. Information You Provide:

• Account Creation: When you create an account on our website, we collect your name, email address, phone number, and delivery address.
• Orders and Payments: To process your order, we collect your payment details, including credit/debit card information, billing address, and delivery instructions.
• Customer Support: Any communication or support requests may require us to collect details such as your contact information and inquiry details.

b. Information Collected Automatically:

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience and improve our website. These may collect information about your device, browsing habits, and interactions with our website.
• Log Files: We automatically gather and store certain information in our server logs, such as IP addresses, browser types, operating systems, and referral URLs.

2. How We Use Your Information

• To Process Orders: Your personal information helps us process and deliver your orders, manage your account, and handle payments.
• Customer Support: We may use your contact information to respond to inquiries, resolve issues, and provide customer support.
• To Improve Our Services: We analyze collected data to improve our website functionality, products, services, and customer experience.
• Marketing: With your consent, we may use your contact information to send you promotional offers, updates, and newsletters. You can opt out of these communications at any time.

3. Sharing Your Information

a. Third-Party Service Providers:

We may share your personal information with third-party vendors, service providers, or partners who assist in operating our website, processing payments, and delivering products. These partners are only authorized to use your information to perform their services on our behalf and are obligated to protect it.

b. Legal Requirements:

We may disclose your information if required by law or to protect our rights, comply with legal obligations, or defend against legal claims.

4. Data Security

We employ reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using encryption and secure servers to store and process your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

• Access and Correction: You can request access to the personal information we hold about you and request corrections or updates.
• Data Deletion: You can request the deletion of your personal data in accordance with applicable laws.
• Opt-Out of Marketing Communications: You can opt out of receiving promotional emails and other marketing communications by following the unsubscribe instructions provided in the email or contacting us directly.
• Cookie Preferences: You can manage your cookie preferences through your browser settings, though some website features may not work without cookies.

6. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• 📞 Call Us: +880 9614-333383
• 📧 Email: info@mistybake.com
• 📍 Address: 411, Bir Uttam Mir Shawkat Sarak, Dhaka, Bangladesh